Shipping Policy

Ultimate health nz is the operator of
( ) By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually.

1. General

Subject to stock availability. We will maintain accurate stock counts on our Website but very rarely. However, there may be a stock discrepancy, and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you and contact you about whether you would prefer to wait for the restocking of the back-ordered item or if you would prefer us to send available items first.

2. Shipping Costs

Shipping costs are calculated at a fixed rate during checkout and added an extra shipping class for more oversized items. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

Transit time – is aimed at overnight courier business days tracked; however, there can be some delays. Please check the tracking provided and email if you do not receive it within three business days.

4. Dispatch Time

Orders are usually dispatched daily.
Monday – Friday during standard business hours, except on public holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

5. Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

6. P.O. Box Shipping

Ultimate Health N.Z. will ship to P.O. Boxes

7. Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

8. Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, don’t hesitate to get in touch with us so that we can conduct an investigation.

9. Tracking Notifications

Upon dispatch, customers will receive a tracking number they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

10. Parcels Damaged In Transit

If you find a parcel damaged in transit, please reject the parcel from the courier and get in touch with us asap.

11. Cancellations

If you change your mind before receiving your order, we can
accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been sent.

12. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

Process for parcel damaged in transit.
We will process a refund or replacement once the courier has sorted us for compensation.

If you have not received your order and after investigation, the GPS puts the driver at your home, and it says it was delivered on the tracking, we are unable to refund you at all.