Refunds & Returns Policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging, unopened. You’ll also need the receipt or proof of purchase. order number or payment proof

To start a return, you can contact us at Please note that returns must be sent to the following address: 67 Old Hautere Road, Te Horo, WGN, New Zealand.

If your return is accepted, you will need to ship this back at your own cost and must have tracking.

You can always contact us for any return questions at

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Certain criteria of items cannot be returned, like if the products are opened.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we can arrange for the right products to get to you.


We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be refunded to a bank account; please provide us with these details within 5 business days. Please remember it can take some time for your bank to clear the payment.

If more than 5 business days have passed since we’ve approved your return, please contact us at